1. Agreement
These Terms of Service (“Terms”) are an agreement between you and Soukh (“Soukh”, “we”, “us”) covering the Soukh mobile app, soukh.shop and soukh.app (the “Service”). Our Privacy policy explains how we handle your personal data and forms part of these Terms.
2. Eligibility and accounts
- You must be at least 18 years old and able to enter into a binding contract.
- Give accurate information and keep it up to date. To publish listings you must verify a phone number that belongs to you.
- You’re responsible for everything that happens under your account. Keep your password private and tell us immediately if you suspect unauthorised use.
- One person, one account. Don’t create accounts to get around a suspension.
3. How Soukh works
Soukh is a listings platform that connects people buying and selling second-hand household goods. Buyers contact sellers directly by phone or WhatsApp. Soukh is not a party to any sale, does not take payment for items, does not hold money on anyone’s behalf, and does not deliver, inspect or guarantee items. Any agreement to buy or sell is made only between the buyer and the seller.
4. Listing items
- You may list single items, bundles (several items sold together) or house lots (the contents of a home, sold as one unit). Bundles and house lots are sold as a whole — don’t advertise them and then sell them off piece by piece.
- Only list items you own or are authorised to sell, that are available now and located where you say they are.
- Describe items honestly, including their condition and any defects. Use your own photos of the actual item. Set a real price in the listed currency.
- Every listing is reviewed before it appears publicly. We may approve, reject or ask you to change a listing, and may remove it later if it breaks these Terms.
- Keep your listings current — mark them reserved or sold, or archive them, when they’re no longer available.
5. Prohibited items
You must not list, offer or ask for:
- weapons, ammunition or explosives;
- illegal drugs, drug paraphernalia, or prescription medicines;
- hazardous materials, including flammable, toxic or corrosive substances;
- counterfeit, replica or stolen goods;
- live animals;
- services, jobs, property rentals or anything that isn’t a physical household good; or
- anything else that is unlawful to sell in Kenya.
6. Your conduct
When using Soukh, you must not:
- post false, misleading, duplicate or spam listings;
- harass, threaten, scam or defraud other users;
- collect other users’ phone numbers or data for any purpose other than the deal you’re discussing, or use them for marketing;
- scrape, copy or bulk-download the Service, or interfere with its security or operation;
- impersonate anyone or misrepresent your connection to anyone; or
- upload content that is offensive, sexual, hateful, or that infringes anyone’s rights.
If you see something that breaks these rules, use Report on the listing or seller profile.
7. Deals between users
Buyers and sellers are responsible for their own deals, including price, payment, collection, delivery and any disputes. For your safety we strongly recommend that you:
- meet in a safe, public place or bring someone with you;
- inspect the item before paying;
- never pay a deposit or send money before you’ve seen the item; and
- be wary of deals that seem too good to be true.
8. Featured listings
Listing on Soukh is free. Sellers can ask to have a listing featured for greater visibility. Featured-listing fees are agreed with and paid to Soukh outside the app; Soukh then applies the feature for the agreed period. Featuring a listing doesn’t mean we endorse or verify the item, and featured listings still have to follow these Terms — a featured listing removed for breaking them is not entitled to a refund.
9. Your content
You keep ownership of the photos, text and other content you post. You give Soukh a non-exclusive, royalty-free, worldwide licence to host, display, resize, and share that content for the purpose of operating and promoting the Service, for as long as it is on the Service. You confirm you have the right to post it.
10. Moderation and enforcement
We may reject or remove listings, limit features, or suspend or close accounts that break these Terms or put other users at risk, and where required we may report activity to the authorities. Where reasonable, we’ll tell you why. If you think we’ve made a mistake, email support@soukh.app.
11. Disclaimers
The Service is provided “as is” and “as available”. We don’t guarantee that it will always be available or error-free. We don’t verify users’ identities beyond phone verification, and we make no promises about the quality, safety, legality or condition of items listed, the accuracy of listings, or users’ ability to complete a deal.
12. Limitation of liability
To the extent the law allows, Soukh is not liable for any loss arising from deals between users, from items bought or sold through the Service, or for indirect or consequential losses. Nothing in these Terms limits liability that cannot be limited by law, or your rights as a consumer.
13. Closing your account
You can close your account at any time in the app under Profile → Delete account, or via our account deletion page. Your listings are taken down and your personal data is handled as set out in the Privacy policy.
14. Governing law
These Terms are governed by the laws of Kenya, and disputes will be handled by the courts of Kenya, unless the law where you live gives you the right to bring a claim elsewhere.
15. Changes
We may update these Terms as the Service changes. We’ll update the “last updated” date and, for significant changes, notify you in the app or by email. If you keep using Soukh after the changes take effect, you accept the new Terms.
16. Contact
Questions about these Terms: support@soukh.app.