Your data
Delete your Soukh account
You can delete your Soukh account and the personal data linked to it at any time. The quickest way is in the app. If you no longer have the app, send us a request below.
Delete in the app
- 1Open the Soukh app and sign in.
- 2Go to the Profile tab.
- 3Tap Delete account.
- 4Read the summary and confirm.
You’re signed out on every device straight away, and your listings disappear from Soukh immediately.
Request deletion
Tell us which account to delete. We’ll confirm it’s yours — usually by replying to the account’s email or sending a code to its phone number — then delete it.
What gets deleted
- Your name, email address, phone number and password
- Your profile details and language preference
- Your favourites and recently viewed listings
- Your notifications and push-notification tokens
- All of your listings, which are taken down immediately and archived with personal details removed
What we keep, and why
A small number of records are kept after deletion because the law or the safety of the marketplace requires it. They are anonymised so they no longer identify you:
- Records of featured-listing fees you paid (kept for accounting and tax, anonymised)
- Moderation and audit records, such as reports you made or received (kept to prevent fraud and handle legal claims, anonymised)
How long it takes
Your account is deactivated and your listings are removed as soon as the deletion is confirmed. Remaining personal data is removed or anonymised within 30 days, including from our backups as they are rotated. Requests sent by email are handled once we’ve verified you own the account.
Before you go
Deletion is permanent — you can’t recover your account, listings or favourites afterwards. If you just want a break, you can archive your listings or turn off notifications instead. Questions? Email support@soukh.app or read our Privacy policy.